Shipping policy
SONARITY — SHIPPING POLICY
Last Updated: September 1, 2026
At Sonarity, we work to process and deliver your order as efficiently as possible. This Shipping Policy explains our shipping methods, estimated delivery times, and other information regarding the delivery of orders placed through our website.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Processing times are separate from the shipping transit time.
2. ESTIMATED DELIVERY TIME
Our standard estimated delivery timeframe is approximately:
5–14 business days
This estimate refers to the shipping transit period after your order has been processed and shipped.
Therefore, the total time from placing an order to delivery may be longer than the estimated transit period because order processing occurs before shipment.
Delivery estimates are provided in good faith and are not guaranteed unless expressly stated otherwise.
3. INTERNATIONAL FULFILLMENT
While we are expanding our U.S. fulfillment capabilities, some orders may currently be fulfilled and shipped from international fulfillment centers, including locations in Asia.
The fulfillment location may vary depending on product availability, inventory levels, and operational considerations.
The shipping origin does not affect the validity of your order or your eligibility under our Refund & Return Policy.
We aim to provide accurate shipping information at checkout and through your order confirmation where applicable.
4. SHIPPING TRACKING
Once your order has shipped, tracking information will generally be provided by email when available.
Tracking information may take some time to become active after the shipment has been handed over to the carrier.
Tracking updates may occasionally be delayed while a package moves between fulfillment centers, transportation hubs, customs facilities, or local delivery networks.
5. SHIPPING DELAYS
Estimated delivery times are not guaranteed.
Delivery may take longer than estimated due to circumstances including, but not limited to:
- Carrier delays
- Weather conditions
- Customs processing
- Transportation disruptions
- Public holidays
- Incorrect or incomplete shipping information
- High shipping volumes
- International transportation delays
- Events outside our reasonable control
If we become aware of a material delay affecting your order, we will make reasonable efforts to provide appropriate information.
6. CUSTOMS AND IMPORT PROCESSING
For orders fulfilled from outside the United States, shipments may be subject to customs or import processing.
Customs processing may affect delivery times.
Any customs duties, import taxes, or other charges imposed by applicable authorities, where applicable, will be handled in accordance with the applicable laws and requirements.
Customers are responsible for providing accurate shipping information and complying with any applicable requirements associated with delivery.
7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you provide an incorrect or incomplete address, delivery may be delayed, returned, or otherwise affected.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
8. LOST OR STOLEN PACKAGES
If tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location specified in your shipping information.
You may also contact the carrier directly to investigate the delivery.
If you are unable to locate the package, contact us at sonarityhelp@gmail.com and we will make reasonable efforts to assist with the investigation.
Sonarity is generally not responsible for packages that are lost or stolen after confirmed delivery, except where otherwise required by applicable law.
9. DAMAGED PACKAGES
If your order arrives visibly damaged, please contact us at sonarityhelp@gmail.com as soon as reasonably possible.
Please provide your order number and photographs or other evidence showing the condition of the package and product.
We may request additional information to investigate the issue and determine the appropriate resolution.
10. UNDELIVERABLE OR RETURNED PACKAGES
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the shipping information provided by the customer, please contact us at:
Depending on the circumstances, we may be able to arrange a reshipment or refund.
Additional shipping costs may apply to reshipments where permitted by applicable law.
11. ORDER CANCELLATIONS AND SHIPPING DELAYS
If we are unable to ship your order within the timeframe originally stated, or within the timeframe required by applicable law, we will provide appropriate notice and, where required by law, offer the applicable options concerning the delay or cancellation of the order.
If we are unable to fulfill an order, we will cancel the order and provide any refund required by applicable law.
For cancellation requests, contact us as soon as possible at sonarityhelp@gmail.com.
12. DELIVERY ESTIMATES
The 5–14 business day delivery estimate is an estimate rather than a guarantee.
Actual delivery times may vary depending on the shipping destination, fulfillment location, carrier, customs processing, and other factors outside our reasonable control.
We recommend using the tracking information provided with your order for the most current delivery updates.
13. CONTACT US
If you have questions regarding shipping, tracking, delivery, or your order, please contact:
Sonarity
Email: sonarityhelp@gmail.com
We will make reasonable efforts to assist with shipping-related inquiries.