Refund policy

SONARITY — REFUND & RETURN POLICY

Last Updated: September 1, 2026

At Sonarity, we want you to feel confident in your purchase. If you are not completely satisfied with your purchase, you may be eligible to return it within 60 calendar days from the date your order is delivered to the shipping address provided at checkout, subject to the terms and conditions below.

1. 60-DAY MONEY-BACK GUARANTEE

You may request a return within 60 calendar days from the date your order is delivered to the shipping address provided at checkout.

To be eligible for a refund, your return request must be submitted within the 60-day return period.

Once your return request has been approved, we will provide you with instructions for returning the product.

Products must be returned in accordance with the requirements described in this policy.

2. RETURN ELIGIBILITY

To be eligible for a return and refund:

  • The return request must be submitted within 60 calendar days of delivery.
  • You must provide your order number and the email address used to place the order.
  • The product should be returned with the accessories and components originally included with the purchase, where reasonably possible.
  • The product must be securely packaged to help prevent damage during return shipping.
  • The returned product must be received by us before the refund can be processed, unless otherwise required by applicable law.

If a product has been damaged, altered, lost, or materially diminished in value due to improper handling beyond what would reasonably be necessary to inspect or test the product, we may reduce the refund to reflect the resulting loss in value, to the extent permitted by applicable law.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

3. HOW TO REQUEST A RETURN

To request a return, contact us at:

sonarityhelp@gmail.com

Please include:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Reason for the return
  • A brief description of the condition of the product

Do not send a product back without first contacting us and receiving return instructions.

Returns sent without prior authorization may not be accepted or may experience delays in processing.

4. RETURN SHIPPING

Unless the product is defective, damaged upon arrival, incorrect, or the return is otherwise required to be covered by applicable law, the customer is responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking and retaining your shipping receipt until your return has been processed.

Sonarity is not responsible for products lost or damaged while being returned to us when the customer is responsible for arranging the return shipment.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or with a missing component, please contact us at sonarityhelp@gmail.com as soon as reasonably possible.

Please include your order number and, where appropriate, photographs or video showing the issue.

We may request additional information to help determine the appropriate resolution.

Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, or another appropriate remedy.

6. REFUNDS

Once we receive your returned product, we will inspect it to confirm that it meets the eligibility requirements described in this policy.

If the return meets the applicable eligibility requirements, we will issue the applicable refund to the original payment method used for the purchase.

Please allow your payment provider additional processing time after the refund has been issued. The time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

Sonarity is not responsible for delays caused by your financial institution or payment provider.

7. ORIGINAL SHIPPING COSTS

Unless otherwise required by applicable law, original shipping charges are non-refundable.

If your order qualified for free shipping, no shipping amount will be deducted from your refund for the original shipment.

When a return is due to a defective, damaged, or incorrect product, Sonarity may provide an appropriate resolution, including reimbursement of eligible return shipping costs, where applicable and required by law.

8. PARTIAL REFUNDS

In certain circumstances, a partial refund may be issued instead of a full refund.

This may apply where:

  • The returned product is missing accessories or components;
  • The product has been damaged due to improper handling;
  • The product has been significantly altered;
  • The product shows damage beyond what would reasonably be expected from inspection or testing; or
  • Another circumstance materially affects the value of the returned product.

Any reduction will be based on the actual condition of the returned product and will be applied only to the extent permitted by applicable law.

9. MULTIPLE PRODUCTS OR BUNDLES

If you purchased multiple products as part of a bundle or promotional offer, the return and refund may be subject to the terms of the specific promotion.

Where a bundle is required to be returned as a complete set, all products included in that bundle must be returned in accordance with the applicable return instructions.

Any promotional discount applied to an order may be recalculated when only part of a qualifying bundle or promotion is returned, to the extent permitted by applicable law.

10. EXCHANGES

We may offer exchanges where appropriate, subject to product availability.

If you would prefer an exchange rather than a refund, please contact us at sonarityhelp@gmail.com before returning your product.

An exchange is not guaranteed and may be subject to product availability.

11. CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at sonarityhelp@gmail.com.

Because orders may be processed or shipped shortly after purchase, we cannot guarantee that cancellation requests can be accommodated after an order has been processed or shipped.

If an order cannot be canceled before shipment, you may still be eligible to request a return under this Refund & Return Policy after delivery.

12. SHIPPING DELAYS AND ORDER CANCELLATIONS

We make every reasonable effort to ship orders within the delivery timeframe stated on our website.

If we are unable to ship your order within the timeframe originally stated, or within the time required by applicable law, we will provide you with appropriate notice and, where required by law, the option to consent to a delay or cancel your order for a prompt refund.

If we are unable to fulfill your order, we will cancel the order and issue any refund required by applicable law.

13. REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused, returned to sender, or becomes undeliverable because of incorrect or incomplete shipping information provided by the customer, additional shipping or handling costs may apply.

If the package is returned to us, you may contact us at sonarityhelp@gmail.com to determine whether the order can be reshipped or refunded.

Any refund will be subject to applicable shipping costs and other circumstances of the order, as permitted by law.

14. LOST OR STOLEN PACKAGES

If a carrier confirms that a package was delivered to the shipping address provided at checkout but you cannot locate it, please contact us at sonarityhelp@gmail.com.

We may work with the shipping carrier to investigate the delivery status and determine the appropriate next steps.

Sonarity is generally not responsible for packages that are lost or stolen after a confirmed delivery, except where otherwise required by applicable law.

15. PRODUCTS DAMAGED AFTER DELIVERY

Sonarity is not responsible for damage caused by misuse, abuse, accidents, unauthorized modifications, improper storage, or failure to follow the applicable product instructions, to the extent permitted by law.

Such circumstances may affect eligibility for a refund, replacement, or other remedy, subject to applicable law.

16. RETURN INSPECTION

Returned products may be inspected after they are received.

The inspection may include verifying:

  • The product corresponds to the original order;
  • The product and included components have been returned;
  • The product has not been materially damaged or altered; and
  • The condition of the product is consistent with the return requirements.

The inspection process does not waive any rights or remedies available to you under applicable law.

17. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to investigate suspected fraudulent, abusive, or repeated return activity.

Where permitted by applicable law, we may refuse future returns or take appropriate action where there is reasonable evidence of fraud, abuse, or misuse of the return policy.

This provision does not restrict any consumer rights that cannot legally be waived.

18. WARRANTY AND CONSUMER RIGHTS

This Refund & Return Policy applies in addition to any applicable manufacturer's warranty and any rights and remedies available to consumers under applicable federal, state, or local law.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived.

19. CHANGES TO THIS POLICY

We reserve the right to update or modify this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

The version of this policy applicable to your purchase will generally be the version in effect at the time of your purchase, subject to applicable law.

20. CONTACT US

If you have any questions about our Refund & Return Policy or would like to request a return, please contact us:

Sonarity
Email: sonarityhelp@gmail.com